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Privacy policy.

Last updated: January 14, 2026

1. Introduction

Sterango LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using Sterango's services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide:

  • Contact Information: Name, email address, phone number
  • Project Information: Project requirements, business details, budget
  • Communication Data: Messages sent through our contact form or email

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

  • Usage Data: Pages visited, time spent, click patterns
  • Device Information: Browser type, operating system, IP address
  • Log Data: Server logs including timestamps and system events

3. How We Use Your Information

We use collected information for the following purposes:

  • Respond to your inquiries and communicate about projects
  • Provide, operate, and improve our services
  • Send project updates, meeting reminders, and service notifications
  • Analyze usage patterns to improve our website and services
  • Comply with legal obligations

4. SMS/Text Messaging

By providing your phone number and opting in to receive text messages from Sterango LLC, you consent to receive SMS/MMS messages from us. This section explains our SMS practices.

4.1 Types of Messages

We may send the following types of text messages:

  • Project Updates: Status updates on your active projects
  • Appointment Reminders: Reminders before scheduled calls or meetings
  • Service Notifications: Important updates about our services
  • Inquiry Responses: Replies to your questions

4.2 Consent

By checking the SMS consent checkbox when submitting a contact form, you expressly consent to receive text messages from Sterango LLC. Consent is not required as a condition of purchasing any goods or services. You can opt in to receive SMS messages at any time through our contact form.

4.3 Message Frequency

Message frequency varies based on your project activity. Typically, you may receive 1-10 messages per month related to your projects and services. During active project phases, message frequency may increase temporarily.

4.4 Opting Out

You can opt out of receiving text messages at any time by:

After opting out, you will receive a confirmation message and will no longer receive text messages from Sterango LLC. Reply HELP for assistance.

4.5 Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan. Sterango LLC is not responsible for any charges from your carrier.

4.6 Carriers

Carriers are not liable for delayed or undelivered messages. We support most major US carriers.

4.7 Mobile Information Privacy

We will never sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through SMS opt-in to any third party.

Your mobile phone number and any information collected as part of the SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes. We only use your mobile information to send you the specific types of messages you have consented to receive as described in this Privacy Policy.

5. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: Trusted third-party providers who assist with our operations
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement security measures to protect your information, including encrypted data transmission (HTTPS), access controls, and secure server infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information as long as necessary for the purposes described:

  • Contact Information: Retained while we have an active business relationship or as required by law
  • Project Data: Retained for 7 years for legal and tax compliance
  • Server Logs: Retained for 90 days

8. Your Rights

You have the following rights regarding your personal information:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Opt out of SMS messages by replying STOP

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

  • Right to know what personal information we collect
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

We do not sell personal information. To exercise these rights, contact us at collin@sterango.com.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: